FAQ

GENERAL FAQ

ACCOUNTING - ACCOUNTANT FAQ

ACCOUNTING - USER FAQ

INVOICING - FAQ

REWARDS - MERCHANT FAQ


Do I need to contact KIPPIN to join as a merchant?

KIPPIN allows you the freedom to pick and choose the type of profile you want.


Can I have both a merchant and a consumer profile setup?

Yes you can!


Can I still use the KIPPIN app even though I have my own existing market programs set up?

Yes! You have the ability to reach out to your consumers on all platforms available to you including KIPPIN.


Can I customize my own Merchant card?

Yes you can! Please contact KIPPIN for more information.


I reside outside Canada and want to enable gift card programs for my business. What should I do?

The ability to enable gift cards is currently only available in these countries - Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, Norway, Netherlands, Portugal, Singapore, Spain, Sweden, United Kingdom, and United States. We will be expanding into more countries in the near future.


I created and enabled a gift card, how do I receive payment when customers purchase the gift card?

Upon creation of a gift card, you will be prompted to input your bank details on a secure payment processing platform which will remit your account directly, after every gift card your customers purchase.


I want to create and customize card programs for my business on the app but I am unable to do so. What can I do?

Please visit the KIPPIN web platform and login to gain access to those features.


I have other customer programs set up for my business. How do I make them available to my customers on KIPPIN?

KIPPIN allows you, on both our website and mobile app, to set up other market programs for your customers. All you have to do is take advantage of our “Promotions Program” setup features & tools on our KIPPIN platforms.


I have coupons and flyers that I wish to share with customers on KIPPIN. Does KIPPIN offer this service?

Yes! KIPPIN allows you to upload images relative to your marketing programs and set the time frame you want them to be available via the “Promotions Program” setup section on both our mobile and web platforms. Just another way we keep it simple

REWARDS - CONSUMER (Customer & Employee) FAQ


I don’t know how to subscribe to merchants that offer programs I am interested in?

Log onto the app, search for merchants and enable the merchant of your choice.


I uploaded my card to KIPPIN but the barcode could not be scanned at the store. What should I do?

Some stores with older scanning technologies may cause some issues to occur. However, the store clerk can type in your card number manually (which is also available on the mobile app) as an alternative method.


When a merchant I like joins, how will I be notified?

You will see a notification pop up on the sidebar menu of the user dashboard on the KIPPIN mobile app whenever any merchant joins the KIPPIN family.


I reside outside Canada and want to purchase a gift card where I reside. Is this possible?

Gift cards are only available for purchase from these countries - Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, Norway, Netherlands, Portugal, Singapore, Spain, Sweden, United Kingdom, and United States. We will be expanding into more countries in the near future.


Can I send a gift card to a friend?

Yes you can and the best part is you will also receive some points when the gift card is used by that friend.


How does my friend know I have sent them a gift card?

The gift card is always sent with the name of the sender accompanying it.


I am an employee for my merchant but I do not see the ‘My Merchant’ button on my dashboard. What should I do?

Request that your merchant authorize you as an “employee” on their KIPPIN Rewards app.

CHARITY FAQ


Can I have a merchant and consumer profile alongside my charity profile?

Yes you can! We like to keep it simple!


I want to do more in the charity profile of KIPPIN. What should I do?

KIPPIN allows you to perform more charitable actions when you register as a KIPPIN user.


Is there a limit how many donations I can receive?

We, at KIPPIN, love charitable deeds so we encourage an unlimited amount of donations.

PRIVACY POLICY FAQ


What Is Personal Information?

For the purposes of this Privacy Policy, personal information is any information about an identifiable individual, other than the person's business title or business contact information when used or disclosed for the purpose of business communications.


What Personal Information Do We Collect?

You can visit our website without telling us who you are or revealing any information about yourself, including your email address. Our web server may collect information related to your visit to our website, including: the IP address and domain used to access our website; the type and version of your browser; the website you came from to access our website; the page you entered and exited at; any website page that is viewed by that IP address; and what country you are from. We use this information to monitor our website's performance (e.g., number of visits, average time spent, page views) and for our business purposes such as working to continually upgrade our website.

  • Using the "Contact Us" portion of this website.
  • Applying for a position with Kippin through this website.
Or
  • By corresponding with a representative of Kippin via email using the hyperlinks created for that purpose.

Where you request information from us, we may use the email address that you provide to send you information about offers on products and services that we believe may be of interest to you. If you have asked us to put you on an email mailing list to provide you with certain information on a regular basis, or if we send you information about our offers on products and services by email, you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each email and on the site where you signed up).


How Do We Use Cookies?

When you visit the website, we place a "cookie" on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows our website to identify you and to record your passwords and preferences. The cookie allows us to track your visit to the website so that we can better understand your use of our website so that we can customize and tailor the website to better meet your needs.

Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either:

  • Notify you prior to a website placing a cookie on your hard drive so that you can decide whether or not to accept the cookie.
  • Automatically prevent the placing of a cookie on your hard drive. It should be noted that if cookies are not accepted, you will not be able to access a number of web pages found on the website.

What About Links to Other Websites?

Our website may contain links to other websites that may be subject to less stringent privacy standards. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. Kippin is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.


Why Do We Collect, Use and Disclose Personal Information?

The personal information collected is used and disclosed for our business purposes, including for those purposes explained in this policy.

Your personal information may be shared with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with establishing, maintaining and managing our relationship with you. In addition, personal information may be disclosed or transferred to another party in the event of a change in ownership of, or a grant of a security interest in, all or a part of Kippin.

We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so. Your Consent Is Important to Us. By using our website, we assume that you have consented to the collection, use and disclosure of your personal information as explained in this Privacy Policy.

You may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer using the contact information set out below. In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide products or services to, or acquire products or services from, you. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.


How Is Your Personal Information Protected?

Kippin endeavours to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, copying, use, modification or disclosure.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while this website strives to protect your personal information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. Once this website receives your transmission, we make commercially reasonable efforts to ensure its security on our systems.


Updating Your Personal Information.

It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes. In some circumstances we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.


Access to Your Personal Information.

You can ask to see the personal information that we hold about you. If you want to review, verify or correct your personal information, please contact our Privacy Officer using the contact information set out below. Please note that any such communication must be in writing. In the event that we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.